Support Policy Page

Support Policy

At Spicelens, we are dedicated to providing exceptional customer support to ensure your satisfaction. We are here to assist you with any questions, concerns, or issues you may have. Our support policy outlines the guidelines and procedures for accessing our support services.

1. Support Channels

We offer support through the following channels:

- Email: You can reach out to our support team via email at support@spicelens.com . We strive to respond to your inquiries promptly within 48 Hrs.

- Phone: For immediate assistance, you can contact our support hotline at +919958062839. Our support representatives are available during our business hours to address your concerns.

2. Support Hours

Our support team is available during our business hours, which are 10-7 all days. Please note that support inquiries received outside these hours will be addressed during the next available support window.

3. Types of Support

We provide support for the following:

- Product Information: If you have questions about our products, their features, or specifications, our support team will provide you with the necessary information to assist you in making informed purchasing decisions.

- Order Assistance: If you need assistance with placing an order, modifying an order, or tracking your shipment, our support team will guide you through the process and provide the necessary updates.

- Technical Support: For technical issues related to our website, account access, or other technical aspects, our support team will troubleshoot and help you resolve the problem to ensure a smooth experience.

4. Support Expectations

- Response Time: We strive to respond to your inquiries within 48 during our support hours. However, please note that response times may vary depending on the complexity of the request and the volume of support inquiries.

- Resolution Time: Our support team will work diligently to resolve your issues as quickly as possible. The time required for resolution may vary depending on the nature of the issue. We will keep you informed about the progress and provide regular updates until the issue is resolved.

5. Required Information

To expedite the support process, please provide the following information when reaching out to our support team:

- Your name and contact information

- Order details (if applicable)

- Detailed description of the issue or inquiry

- Any relevant screenshots or error messages

6. Feedback and Suggestions

We value your feedback and suggestions for improving our products and services. If you have any recommendations or ideas, please feel free to share them with our support team. Your input is valuable in helping us enhance our offerings and provide you with an exceptional experience.

Thank you for choosing Spicelens. We are committed to delivering outstanding support and ensuring your satisfaction.