Effective Date: 20/06/2023
Shipping and Delivery Policy
At Spicelens, we strive to provide you with a seamless and reliable shopping experience. This Shipping and Delivery policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully before placing an order. By making a purchase on our website, you agree to the terms and conditions outlined below.
1. Order Processing Time
After you place an order, our dedicated team will process it within 7 business days. Please note that order processing time does not include weekends or public holidays. During peak seasons or promotional periods, there may be slight delays in order processing due to the high volume of orders. We appreciate your patience and understanding during such periods.
2. Shipping Methods and Costs
We offer various shipping methods to cater to your preferences and location. The available shipping methods, estimated delivery timeframes, and associated costs will be displayed during the checkout process. We work with reliable shipping partners to ensure your order is delivered safely and efficiently. Please note that shipping costs are calculated based on the weight, dimensions, and destination of the package.
3. Order Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to become available after your order is shipped. In case you encounter any issues with tracking your order, please don't hesitate to contact our customer support team for assistance.
4. Delivery Timeframes
The delivery timeframes may vary depending on your location, selected shipping method, and any unforeseen circumstances that may arise during the shipping process. While we make every effort to ensure prompt delivery, please note that these timeframes are estimates and not guaranteed delivery dates. Factors such as customs clearance, weather conditions, and remote delivery locations may impact the delivery timeframe. We appreciate your patience and understanding in such situations.
Maximum Delivery Time: 7 business days
Minimum Delivery Time: 1-7 business days
Please note that these timeframes are estimates and not guaranteed delivery dates. Factors such as customs clearance, weather conditions, and remote delivery locations may impact the delivery timeframe. We appreciate your patience and understanding in such situations.
5. Shipping Restrictions
Certain products may have shipping restrictions due to legal or logistical reasons. If any such restrictions apply to the products in your order, we will notify you during the checkout process or via email. It is your responsibility to ensure compliance with any applicable shipping restrictions in your region. Please review the product descriptions and shipping information carefully before placing your order.
6. Address Accuracy
It is essential to provide accurate and complete shipping address information when placing an order. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer. Please review your shipping address carefully before confirming your order. In the event that you need to update your shipping address after placing the order, please contact our customer support team as soon as possible to make the necessary changes.
7. Delivery Attempts and Re-Delivery
Our shipping partners will make multiple attempts to deliver your package. If the delivery is unsuccessful after several attempts or if you are unavailable to receive the package, it may be returned to us. In such cases, we will contact you to arrange for re-delivery. Please note that additional fees may apply for re-delivery. If you anticipate any difficulties in receiving the package, such as being unavailable at certain times, kindly inform our customer support team in advance to make necessary arrangements.
8. Order Inspection and Damages
Upon receiving your order, we kindly request that you inspect the package carefully for any signs of damage or tampering. If you notice any issues with the package or its contents, please notify us within same business day of delivery. We may request supporting documentation or photographs to assess the situation and provide appropriate assistance. Please note that failing to report any damages or issues within the specified timeframe may limit our ability to assist you.
9. Missing or Lost Packages
While rare, there may be instances where a package goes missing during transit. In such cases, we will work closely with our shipping partners to investigate the matter. If the package is confirmed as lost, we will offer a replacement or refund according to our policies. Please note that the investigation process may take some time, and we appreciate your patience and cooperation during this period.
10. Contact Us
If you have any questions, concerns, or need further assistance regarding the shipping and delivery of your order, please contact our customer support team. We are here to help you and provide any necessary clarifications or updates regarding your order's shipment status.
Thank you for choosing Spicelens. We value your trust and are committed to ensuring a smooth and satisfactory shipping and delivery experience for you.