Cancellation and Return Policy

Effective Date: 20/06/2023

Cancellation and Return Policy

At Spicelens, we strive to provide a seamless shopping experience for our customers. We understand that there may be situations where you need to cancel an order or initiate a return. This Cancel and Return Policy outlines the guidelines and procedures for cancellations and returns of products purchased from our website. Please read this policy carefully before making a purchase.

Order Cancellation

1.1 Cancellation by the Customer:

If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your cancellation request, provided that the order has not already been processed or shipped. Once an order has been shipped, it cannot be canceled.

1.2 Cancellation by Spicelens:

In certain circumstances, Spicelens may need to cancel an order due to reasons such as unavailability of the product, pricing errors, or fraudulent activity. If we cancel your order, we will notify you promptly and provide a full refund for any payments made.

Return Eligibility

2.1 Non-Returnable Items:

Certain items are not eligible for return due to hygiene or safety reasons, such as contact lenses, opened eye care products, and personalized prescription eyewear. Please refer to the product description and specifications before making a purchase.

2.2 Returnable Items:

Most eyeglasses, sunglasses, and non-prescription eyewear may be eligible for return. To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact.

Return Process

3.1 Initiating a Return:

If you wish to return an eligible item, please contact our customer support team within 3 days of receiving your order. We will provide you with detailed instructions on how to proceed with the return. Please note that return shipping costs may be the responsibility of the customer unless the return is due to a defect or error on our part.

3.2 Return Authorization:

To ensure a smooth return process, we require a return authorization number (RA number). This number will be provided to you by our customer support team. Please include the RA number on the return package and any accompanying documentation.

3.3 Return Packaging:

To protect the item during transit, please securely package the product in its original packaging or a suitable alternative. We recommend using a traceable shipping method to ensure the safe return of the item.

Refund Process

4.1 Inspection and Processing:

Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is in acceptable condition, we will proceed with the refund process. Please allow 3 days for us to process the refund.

4.2 Refund Method:

Refunds will be issued to the original payment method used for the purchase. Please note that the original shipping charges, if any, are non-refundable.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return as per the return process outlined above and placing a new order for the desired item.

Customer Support

Our customer support team is here to assist you with any questions or concerns regarding cancellations or returns. Please contact us at support@spicelens.com for prompt assistance.

Please note that this Cancel and Return Policy applies to purchases made on our website. For purchases made through authorized retail partners or third-party platforms, please refer to their respective cancellation and return policies.

We reserve the right to modify or update this Cancel and Return Policy at any time. It is your responsibility to review the policy periodically for any changes.

By placing an order with Spicelens, you acknowledge that you have read, understood, and agreed to comply with this Cancel and Return Policy.