Thank you for your interest in becoming a seller on Spicelens. This Seller Policy outlines the terms and guidelines that govern the seller relationship between you ("Seller") and Spicelens ("Company") for the sale of products on our platform. By registering as a seller and listing your products on Spicelens, you agree to comply with the following terms:
1. Seller Registration
To become a seller on Spicelens, you must complete the seller registration process, which includes providing accurate and up-to-date information about your business, contact details, and any required documentation. Spicelens reserves the right to approve or reject seller registrations at our discretion.
2. Product Listing and Description
As a seller, you are responsible for creating accurate and detailed product listings. Each listing must include relevant information such as product name, description, images, price, and availability. It is important to ensure that the product descriptions and images accurately represent the actual products being sold.
3. Product Quality and Authenticity
Sellers must ensure that the products they list on Spicelens are of high quality, genuine, and comply with all applicable laws and regulations. Counterfeit or unauthorized products are strictly prohibited. Sellers are responsible for addressing any customer complaints or issues related to the quality or authenticity of their products.
4. Order Fulfillment
Sellers are responsible for timely order fulfillment, including packaging, shipping, and delivery of the products to customers. It is important to meet the specified shipping timelines and provide accurate tracking information to ensure a positive customer experience. In the event of any delays or issues, sellers are expected to promptly communicate with customers and Spicelens.
5. Pricing and Payment
Sellers have the autonomy to set their own prices for the products they list on Spicelens. However, it is important to ensure that the prices are competitive and in line with market standards. Sellers will receive payment for their sales, minus any applicable fees, as per the agreed-upon payment schedule and method.
6. Customer Service
Sellers are expected to provide excellent customer service and promptly address any customer inquiries, concerns, or issues. Responding to customer messages in a timely and professional manner is essential to maintaining a positive seller reputation. Sellers should strive to resolve customer disputes amicably and in accordance with Spicelens' policies.
7. Seller Performance and Compliance
Sellers are expected to maintain high standards of performance and comply with all applicable laws, regulations, and Spicelens' policies. This includes accurately representing products, fulfilling orders promptly, providing excellent customer service, and complying with all contractual obligations.
8. Seller Fees and Charges
Sellers may be subject to fees and charges associated with selling on Spicelens. These fees may include listing fees, transaction fees, and any other applicable charges. It is the seller's responsibility to review and understand the fee structure and payment terms.
9. Termination of Seller Account
Spicelens reserves the right to suspend or terminate a seller's account in cases of non-compliance with our policies, poor performance, fraudulent activities, or violation of any terms outlined in this Seller Policy. Sellers may also request account closure by contacting Spicelens' support team.
10. Modifications to Seller Policy
Spicelens reserves the right to modify or update this Seller Policy at any time. Sellers will be notified of any changes, and it is their responsibility to review and comply with the revised policy.
By registering as a seller on Spicelens, you acknowledge that you have read, understood, and agreed to comply with this Seller Policy.